We politely request that all clients settle their account in full at the end of their pet’s treatment. Upon receipt of payment we will process the insurance claim so that your insurance company can reimburse you. We will endeavour to do this within 7 working weekdays providing that you have completed the relevant policyholder sections. This is called an Indirect Claim. We will require you to provide us with the appropriate claim form that you have completed and signed. We will complete the veterinary sections and send your claim form to your insurers. We require a separate claim form for each condition you wish to claim for. We will provide any case histories or other information your insurance company requests in order to process your claim. Your insurance company will reimburse you the fees covered by the policy, less any excesses or non-insured costs. No administration fee is charged for processing indirect claims.
We appreciate that in some instances, with complex cases where large fees are involved, you may not be able to settle your account in full as per our terms and conditions. Under such circumstances, and entirely at our discretion, we may offer to do a direct claim with your insurance company. This is where your insurance company reimburses us directly. This is called a Direct Claim. Making Direct Claims requires a significant amount of administration time and delays our receipt of payment for our services by up to three months. We therefore charge an administration fee to process and manage these claims. An administration fee of £15.00 will be charged for each new condition claimed and £7.50 for each continuation claim. These fees are payable when the claim form is handed in at the practice at the end of treatment. We offer this service at our discretion and terms and conditions apply. Please ask for an application form if you wish to request to claim in this way or view/download one here. Please note that by offering a direct claim we are not creating a contract between ourselves and your insurance company. The responsibility for all fees not paid by the insurance company remains with you and must be settled in line with our standard terms and conditions.
General Insurance information
This is a payment which must be paid by you, regardless of whether you are making an Indirect or Direct Claim.
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