Terms & Conditions 

Parkhill Vets Ltd.

Terms And Conditions

Thank you for entrusting your pet's care to Parkhill Vets Ltd. We are committed to providing the highest standard of care for all our patients and clients. This document details our Terms & Conditions and we ask that you familiarise yourself with them. Should you require any clarification of any aspects of our terms please feel free to contact us and ask.

FEES

All professional fees, drugs, diets and consumables are subject to VAT at the current rate. The fees we charge depend upon the time spent on a case in addition to any drugs, diets or consumables used. Itemised invoices will be presented to you for all treatments or goods we provide.

ESTIMATES

We are happy to provide a written estimate upon request to give an indication of likely costs for investigations and treatments undertaken on your pet. Please bear in mind that any estimate given can only be approximate and additional costs which cannot be predicted at the outset may occur as treatment progresses. Often a pet's illness will not follow a conventional course, in particular emergency or critical cases, and this may increase or decrease the final invoice amount in comparison with the original estimate. If costs are exceeding the original estimate we will attempt to keep you verbally informed as treatment progresses.

METHODS OF PAYMENT

We accept cash, credit/debit cards or cheques with a valid cheque guarantee card up to the value of the card.

PAYMENT TERMS

Payment in full will be expected at the time of consultation, upon the discharge of your pet or on collection of drugs or diets. In the event that an account is not settled we will send a written reminder requesting payment in full. Any additional reminders may incur an administrative charge. After due notice any unpaid accounts will be referred to our debt recovery agency and further charges will be incurred. Should this occur we will write to notify you of our withdrawal of services.

INABILITY TO PAY

If for any reason you are unable to settle your account in full we request that you ask to speak to a business director as soon as possible and before treatment takes place. We do not offer credit but may be able to arrange a loan through a licensed credit agency. All loan requests are subject to financial checks and must be agreed in writing before any treatment can take place. Emergency treatment to alleviate pain and suffering will always be given irrespective of ability to pay.

PET HEALTH INSURANCE

Parkhill Vets Ltd. supports the principle of insuring your pet against unexpected costs when accidents or illness occur. It is your responsibility to set the level of cover you want as well as knowing the terms and conditions of your policy in particular any exclusions, excesses or deductions that apply. In the majority of cases we ask clients to settle their account in full and reclaim fees paid to the practice form your insurance company. These are known as indirect claims and we make no charge for processing these claims. Where a client is unable to settle their account in full we may be able to do a direct claim with the insurance company. We charge an administration fee of £12.50 plus VAT for this service.

 

Location

Walton Road Vets In East Molesey
Make an online appointment today Park Hill Vets In Wetherby are RCVS AccreditedPark Hill Vets In Wetherby are RCVS Accredited
"We brought Chester in today for an operation on his ear. When we came to collect him, we were seen by Simon who went through all the details of the operation, the aftercare and telling us how ... [see more]"
"When we have been in, all staff have been extremely polite, friendly and welcoming, and have made our early puppy-owning days and lot less stressful. I cannot recommend Parkhill highly enough. ... [see more]"
"I wished to email on behalf of myself, my husband and Kai, to say a huge thank you to everyone working at the surgery following Kai's treatment yesterday ... [see more]"
"The client event "caring for senior animals" was a very enjoyable and informative evening. My dog Tia has unfortunately been ill from a young age and I have needed all the services the practice offers ... [see more]"
"To all the Vets & Staff - Thank you very much for all your help and support throughout Georgie's life, especially towards the end. It was very much appreciated. Thanks again ... [see more]"
"To all the Staff at Parkhill Veterinary Surgery - Many thanks for your wonderful care and attention for Cleo for nearly 15 years! We all very much appreciate your skills, charm, and compassion ... [see more]"
"To say thank you for all the care you have given to all our dogs over the years. The care has been first class and we thank you. Two little ones have now come along ... [see more]"
"Dear All - Thank you so much for taking such good care of Mischief and Sherbert. A big thank you for all of your help and advice arranging Sherbert's move to Switzerland! Many thanks ... [see more]"
"Dear Sophie, Gordon & Natalie - We would like to thank you for all the care and loving attention you have our lovely Sally. We know you all tried your best to get her better but it was not meant to be. ... [see more]"
"A massive thanks for getting our cat one eyed Dodger back to us last week through his microchip. You did a great job and we are very grateful. ... [see more]"

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