Parkhill Vets Ltd Insurance Claims 

Indirect claims

We politely request that all clients settle their account in full at the end of their pet’s treatment. Upon receipt of payment we will process the insurance claim so that your insurance company can reimburse you. We will endeavour to do this within 7 working weekdays providing that you have completed the relevant policyholder sections. This is called an Indirect Claim. We will require you to provide us with the appropriate claim form that you have completed and signed. We will complete the veterinary sections and send your claim form to your insurers. We require a separate claim form for each condition you wish to claim for. We will provide any case histories or other information your insurance company requests in order to process your claim. Your insurance company will reimburse you the fees covered by the policy, less any excesses or non-insured costs. No administration fee is charged for processing indirect claims.  

Direct Claims

We appreciate that in some instances, with complex cases where large fees are involved, you may not be able to settle your account in full as per our terms and conditions. Under such circumstances, and entirely at our discretion, we may offer to do a direct claim with your insurance company. This is where your insurance company reimburses us directly. This is called a Direct Claim. Making Direct Claims requires a significant amount of administration time and delays our receipt of payment for our services by up to three months. We therefore charge an administration fee to process and manage these claims.  An administration fee of £16.80 will be charged for each new condition claimed and £8.40 for each continuation claim. These fees are payable when the claim form is handed in at the practice at the end of treatment. We offer this service at our discretion and terms and conditions apply. Please ask for an application form if you wish to request to claim in this way or view/download one here. Please note that by offering a direct claim we are not creating a contract between ourselves and your insurance company. The responsibility for all fees not paid by the insurance company remains with you and must be settled in line with our standard terms and conditions. 

General Insurance information


This is a payment which must be paid by you, regardless of whether you are making an Indirect or Direct Claim. 

  1. An excess is charged per condition.
  2. If your policy runs into a new policy year while making a claim you may be required to pay another excess.
  3. Some policies charge a percentage excess over and above any fixed excess. This percentage excess must again be paid by you. 
  4. Some insurance companies do not cover certain items (e.g. prescription diets) or “cap” the amount they will pay for certain treatments.
  5. Please ensure you have read and understood your full insurance policy schedule before bringing your pet for treatment. 


Walton Road Vets In East Molesey
Park Hill Vets In Wetherby are RCVS AccreditedPark Hill Vets In Wetherby are RCVS Accredited
Park Hill Vets In Wetherby are VOA Accredited
"We brought Chester in today for an operation on his ear. When we came to collect him, we were seen by Simon who went through all the details of the operation, the aftercare and telling us how ... [see more]"
"When we have been in, all staff have been extremely polite, friendly and welcoming, and have made our early puppy-owning days and lot less stressful. I cannot recommend Parkhill highly enough. ... [see more]"
"I wished to email on behalf of myself, my husband and Kai, to say a huge thank you to everyone working at the surgery following Kai's treatment yesterday ... [see more]"
"The client event "caring for senior animals" was a very enjoyable and informative evening. My dog Tia has unfortunately been ill from a young age and I have needed all the services the practice offers ... [see more]"
"To all the Vets & Staff - Thank you very much for all your help and support throughout Georgie's life, especially towards the end. It was very much appreciated. Thanks again ... [see more]"
"To all the Staff at Parkhill Veterinary Surgery - Many thanks for your wonderful care and attention for Cleo for nearly 15 years! We all very much appreciate your skills, charm, and compassion ... [see more]"
"To say thank you for all the care you have given to all our dogs over the years. The care has been first class and we thank you. Two little ones have now come along ... [see more]"
"Dear All - Thank you so much for taking such good care of Mischief and Sherbert. A big thank you for all of your help and advice arranging Sherbert's move to Switzerland! Many thanks ... [see more]"
"Dear Sophie, Gordon & Natalie - We would like to thank you for all the care and loving attention you have our lovely Sally. We know you all tried your best to get her better but it was not meant to be. ... [see more]"
"A massive thanks for getting our cat one eyed Dodger back to us last week through his microchip. You did a great job and we are very grateful. ... [see more]"

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